Privacy and Cookies Policy
Effective Date: 18/03/2026
Robinsons of Harrogate ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you visit our website hosted on the Duda platform, including when you submit information through our contact forms.
1. Who We Are
Robinsons of Harrogate is the data controller responsible for your personal data.
If you have any questions about this policy or how we handle your data, please contact us:
- Email: contact@robinsonsofharrogate.co.uk
- Phone: 01423 888095
- Address: Waterloo St, Harrogate HG1 5JD
2. What Information We Collect
We may collect and process the following types of personal data:
a. Information You Provide
- Name
- Email address
- Phone number
- Any information you include in contact forms or messages
b. Automatically Collected Data
When you use our website, we may automatically collect:
- IP address
- Browser type and version
- Device type
- Pages visited and time spent on the site
c. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your browsing experience. See Section 6 for more details.
3. How We Use Your Information
We use your personal data for the following purposes:
- To respond to enquiries submitted via our contact forms
- To provide information about our services
- To improve our website and user experience
- To ensure website security and prevent fraud
We will only use your data where we have a lawful basis to do so, including:
- Your consent
- Performance of a contract
- Legitimate interests (such as improving our services)
4. How We Store and Protect Your Data
We take appropriate security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.
Your data may be stored securely through our website provider (Duda) and associated service providers.
5. Sharing Your Information
We do not sell your personal data. We may share your information with:
- Service providers who support our website (e.g. hosting providers like Duda)
- IT and system administration providers
- Legal or regulatory authorities where required by law
All third parties are required to respect the security of your personal data and to treat it in accordance with the law.
6. Cookies Policy
What Are Cookies?
Cookies are small text files placed on your device when you visit a website.
Types of Cookies We Use
- Essential Cookies: Necessary for the website to function properly
- Analytics Cookies: Help us understand how visitors interact with our website
- Functionality Cookies: Allow the website to remember your preferences
Managing Cookies
You can control and manage cookies through your browser settings. You can also delete cookies at any time.
For more information about cookies, visit www.allaboutcookies.org.
7. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.
8. Your Data Protection Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure of your data
- Object to processing of your data
- Request restriction of processing
- Request transfer of your data
To exercise any of these rights, please contact us using the details above.
9. Third-Party Links
Our website may include links to third-party websites. We are not responsible for the privacy practices of those websites.
10. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.
11. Contact Us
If you have any questions about this Privacy and Cookies Policy, please contact us:
- Email: contact@robinsonsofharrogate.co.uk
- Phone: 01423 888095
- Address: Waterloo St, Harrogate HG1 5JD
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.